Privacy Policy

We may collect information you provide directly, including your name, email address, agency name, account details, beta application information and messages submitted through the website.

When agencies use Propvera, the platform may also process lead information such as contact details, property details, enquiry information, notes, classifications and follow-up activity.

Information may be collected when you apply for the beta, create an account, submit a contact form, create a lead, receive an enquiry through a Propvera lead form or otherwise use the platform.

We may use information to operate and improve Propvera, provide beta access, authenticate users, manage leads, provide AI-assisted functionality, respond to enquiries, maintain security and understand how the product is used.

Agencies using Propvera may enter or collect information about their own customers, prospects, tenants, landlords, buyers, sellers and other contacts.

Agencies are responsible for ensuring that they have an appropriate legal basis and authority to collect and use that information.

Some lead information may be processed using AI-powered services to generate classifications, summaries, recommendations or similar assistance.

We aim to limit information sent to third-party processors to what is reasonably required to provide the relevant functionality.

Propvera may rely on third-party service providers for hosting, authentication, databases, infrastructure, analytics, AI services and related platform functionality.

Those providers may process information on our behalf according to their respective terms, security practices and privacy obligations.

We use reasonable technical and organisational safeguards designed to protect information, including authentication, access controls and database security measures.

No internet-based service can guarantee absolute security.

We retain information for as long as reasonably necessary to operate the service, support beta testing, comply with legal obligations and resolve disputes.

Retention practices may change as Propvera develops.

You may contact us if you would like to request access to, correction of or deletion of personal information held about you, subject to applicable legal requirements.

Propvera may use cookies or similar technologies required for authentication, security, session management and basic website functionality.

Additional analytics or tracking technologies may be introduced in the future and this policy will be updated where appropriate.

Some technology providers used by Propvera may process or store information outside Australia.

The specific locations involved may depend on the infrastructure and providers used by the service.

We may update this Privacy Policy as the service changes. The latest version will be published on this page with an updated date.

Questions or requests relating to privacy can be submitted through the Propvera contact page.